a K h o

thumbs up TMnet

Posted on: August 17, 2007

“is there anything else i can help you with?”. “no, thank you” i reply as i put down my phone.

TMNet customer service is really impressive. you can tell they are putting a lot of effort to shape up and improve the customers satisfaction on using their services.

i’ve been on Streamyx for the last 5 years, and in the last 2 months, i’ve encountered connection problems with my line. i called up their toll free helpline 1300-88-9515, press 2 for English followed by 3 for technical assistance and wait a bit till i get connected to the other end.

it only takes a minute for them to pull up my profile, check if there is an active connection from my side and try to troubleshoot my problem. normally they would restart the server or change my port connection or get two guys to come over to check my line if the problem persist. usually the technicians with take 2-3 days before coming over, but that’s considered quite efficient already.

but what i appreciate the most from their customer service is the follow-up calls. they always call back a few days later to check on the progress. two thumbs up to TMnet on getting their customer service up to notch.

now if only they would stopped throttling the line, like before…


2 Responses to "thumbs up TMnet"

Hmmm this is really odd….

Someone actually said something “good” about Tmnet !!!

I must go buy lotto now, ahahahaha

haha good luck. if kena 1st prize, remember me ok!

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u can regard everything here as fiction, or fanfiction (me being my own fan haha), or messed up ramblings from the deranged mind of a guy in his midlife crisis. whatever. comment as u see fit. the brainless ones go to /purgatory, not that i'm saying ur a zombie. then again seeing as i'm not getting much sleep lately, i probably am one. that said, u'll realise that u can't take legal action against a zombie. cause we've gots diplomatic immuniteh. rawr.

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